NEW MacBook Air (purchased in 2020) shuts down randomly

I am having this crashing issue as well. It happens to me every two to three weeks. It just goes black and shuts down. I have a MacBook Air that I purchased in January 2020. I haven't had extra time to go to the Apple store for support, but maybe I will this summer when the pandemic slows down. It's super annoying because I am on my computer doing work and school work all day, including meetings on Zoom. Any resolution I can do on my own would be appreciated. All my updates are up to date....

How did it go? I've updated to BS 11.2.3 and still have the issue. I have surrendered and opted for a Genius Bar appointment next week. They seem to allocate about 15 minutes. Good luck to them. I spent nearly an hour on the phone to Apple Support without a result!

I also updated to BS 11.2.3.

I've been shutting my computer down at night and I think it may be helping -- I haven't been having the random shut-down-in-the-middle-of-a-task issue during the day. I am not sure that is a good long-term solution, but I am in the middle of preparing to graduate and haven't had a ton of time to fix the issue. Once I graduate and get my Covid vaccine, I may go into the Genius bar and have them look at it. I am glad I am not the only one having this issue. What a huge disappointment from Apple.

I have been having this same issue now for a couple of months. It happens mostly when I am on Zoom or working in iMovie. I hear what sounds like a fan/hissing sound which starts quietly and then gets louder. At its loudest point, it shuts down. I have to manually restart. It logs the error...and the notification states that there was an error and my computer shut down. This is machine is only a few months old. Very upsetting that I am having this problem. Has anyone come up with a solution?

I spoke with a Mac tech briefly who reset "something" for me remotely. It seemed okay for a few days.

I just now ran the software update (Big Sur). And with 20 minutes to go (last leg, right before restart) it started to hiss for about 10 minutes (got louder) then shut down. I let it sit for a couple of minutes. Then I hit the touchpad... it picked up where it left off. Started to hiss again but restarted before the hissing got to its loudest point.

It seems okay for now. But I am nervous about this all happening again. I am also a teacher. And running Zoom appears to be the most problematic. I bought this computer especially for teaching. This is a huge disappointment.

I want to bring this in to get it replaced, but fear that I'll face the same problems. I welcome any and all suggestions, insight etc.

Thank you.

~d~

Has anyone who has had this issue identified a cause?

Hi I am facing the same issue, system hang randomly.. please provide resolution

This same issue is happening with my device that I purchased May 2020.

Same thing is happening to mine and more often. Help!

Same case with my MacBook air which I purchased less than a month ago. Happens several times a week.

Same issue here :(

I have the exact same issue for a brand new macbook pro purchased in 2020.

Same here. Very frustrating.

Hi there, I wondered if you eventually got a solution for this? I have exact same problem, once every 10 days or so it will restart, without any report of a crash after restart.

That happened to me too a few times, even twice in a day. Brand new Macbook air 2020 with M1 chip..

Mine shuts down constantly. It’s a total piece of garbage. What’s worse is support personnel pretend this is a mystery. Absurd!