iPhone 11 keyboard problem

Kuwait: I had exactly same issue with my iPhone 11 keyboard, which I had bought around 4 months back. Letters 'c' and 'f' were not working in portrait orientation. On typing these letters, the adjacent letter to the left or right will type. When I switched the phone to landscape orientation, both the keys would work. Also the power slider and slider to accept calls were not working. I tried resetting the phone but it didn't help. I took the phone to the retailer "Best". They sent it to Apple authorized service center DIGITS in Kuwait. They repaired the phone by replacing the screen. It is working fine now. Ideally they should have replaced the full unit and not just the screen. I called apple customer care and informed them about this. They said that authorized service center do the full test and decide whether to replace a particular component or the full unit.

I'd make an appointment at your local Apple store or speak to Apple support & send it to Apple - it sounds like the exact problem I had. They very quickly gave me a replacement which is working fine. Good luck.

(I found by turning the phone from portrait to landscape I could get T & 5 to work)

Ian

It’s a knows issue with new iPhone LCDs. Take it to Auhtorized service center. They will replace the phone or the LCD. Lot of people facing this problem. Search for another thread with many people raising the same issue and telling their experiences. I had the similar problem with E and D. They replaced the LCD.

My phone was under warranty and took to apple store. Ended up replacing it.

Update. I have AppleCare.

Took to Best Buy, diagnosed unrepairable screen issues, but did not have same phone for replacement. Went to apple store same night, got a walk in appt, walked out 20 minutes later with new(possibly refurbished) phone that works properly. Was told to not restore phone from previous backup, because could’ve been caused by software issue. So basically had to setup phone as all new. But very happy to have issue solved.

Either the phone needs to be replaced or the Screen needs to be replaced. You have to take it to Apple service center.

I got an appointment at my local Apple store & they tested it & sent me a brand new iPhone 11 which is working well - thanks Apple 👍

Sounds crazy but I have this problem letter I not working but if I do not put the left screw in the bottom it works fine .

when I put that screw back in its stops the letter I from working again .

very strange I know but it works for me

I have this now but didn’t before the screen was changed so some screen do it some don’t .

screen was replaced with oem screen so maybe after market screen will work

I’ve had my new iPhone 11 Pro about a week and I’m very unhappy with the keyboard function. I’ve also had persistent problems using any option in the upper right corner of the screen, and the side button occasionally doesn’t function to put the phone to sleep.

having same issue! Tech support chat wanted me to reset and erase all data and then recover via backup and reset up phone. Said 13.5.1 may be issue.................... My phone is 3 months old had I have protection plan plus their 1 yr warranty. I think Im going to push for a new ph.

I’m having issues with the letter t & the number 5, & the power slider

Any suggestions?

Thanks, Ian

My issues are the letter “e” but when vertical it’s “k”. Also the keyboard becomes glitchy and will add letters. Tried restarted reset. No luck

Same problem here. I've hardly had the phone for a month. Also failing on "i" key.

iv got the same problem , did you fix that ?