iPhone 11 keyboard problem

My brand new iPhone is having issues . Looks like specific areas of my screen don’t work. My letter "i" is not working on my iphone 11 keypad. Also number 8 isn’t work g if using numerical keyboard.

Letter 'i' does work when phone rotated lengthways but once righted it does not. I updated to iOS 13.4.1. and Hard reset twice and talked to tech support.


anyone else have this problem ?

Posted on Apr 19, 2020 5:36 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2020 6:51 AM

Kuwait: I had exactly same issue with my iPhone 11 keyboard, which I had bought around 4 months back. Letters 'c' and 'f' were not working in portrait orientation. On typing these letters, the adjacent letter to the left or right will type. When I switched the phone to landscape orientation, both the keys would work. Also the power slider and slider to accept calls were not working. I tried resetting the phone but it didn't help. I took the phone to the retailer "Best". They sent it to Apple authorized service center DIGITS in Kuwait. They repaired the phone by replacing the screen. It is working fine now. Ideally they should have replaced the full unit and not just the screen. I called apple customer care and informed them about this. They said that authorized service center do the full test and decide whether to replace a particular component or the full unit.

55 replies

Oct 15, 2020 1:43 PM in response to RS544

My "i" will randomly not work too! I've tried turning my phone on and off, and I've reset the keyboard 2-5 times daily. It is getting extremely obnoxious and is frustrating that such an expensive phone has this issue.

I have also updated my phone whenever there has been an update.

Any suggestions besides the two I mentioned above?

Thank you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 keyboard problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.