Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

10.13.6 upgrade to Mojave

Hello – trying to upgrade from 10.13.6 to Mojave – have downloaded install app, but its telling me its damaged? Any fixes for this? Thanks!


iMac Line (2012 and Later)

Posted on Apr 19, 2020 8:47 PM

Reply
Question marked as Best reply

Posted on Apr 20, 2020 1:26 AM

Look in your Applications folder for Install macOS Mojave.app, move it to the Trash, empty the Trash.

Restart your mac, go back to the App Store Mojave page.

How to upgrade to macOS Mojave - Apple Support

Make sure it says 'Get'.

Begin the download, do not use the mac while it is downloading, do not use any other

devices that share the same internet connection.

Also do not use Wi Fi, use a cabled connection to your router.

6 replies
Question marked as Best reply

Apr 20, 2020 1:26 AM in response to tanyapixel

Look in your Applications folder for Install macOS Mojave.app, move it to the Trash, empty the Trash.

Restart your mac, go back to the App Store Mojave page.

How to upgrade to macOS Mojave - Apple Support

Make sure it says 'Get'.

Begin the download, do not use the mac while it is downloading, do not use any other

devices that share the same internet connection.

Also do not use Wi Fi, use a cabled connection to your router.

Apr 19, 2020 9:25 PM in response to tanyapixel

Few things to check:



Before downloading the installer again, delete the previous one. Look in the Applications folder.


Alternatively, you can try to do the update in Safe Mode: How to use safe mode on your Mac - Apple Support.


Hope that helps,


WD

Apr 19, 2020 9:34 PM in response to Wilddrums

Thanks for your reply.

No updates available for current 10.13.6.

Have deleted installer app from applications folder and redownloaded twice today already.

I will try again from your link...

Tried installing OS from recovery mode, but couldn’t see an option for Mojave (only Catalina - which I don’t want).

Will try one Safe mode now...


so very frustrating!

10.13.6 upgrade to Mojave

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.