You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Scousejosh
Scousejosh Author
User level: Level 1
4 points

Device disabled for security reasons

Hi can anyone help me, I have been locked out of my iPhone for security reasons (incorrect password).

I can't get ahold of anyone from Apple with this covid-19 going on at the moment.

Just wondering what email this could be it starts with M so it's m*****.com ?

I made it when I first got the phone but have forgot the actual email.

I ended up remembering my password but they want me to reset the password using the email I created but have forgotten 🤦🏾‍♂️ Any help would be appreciated

thank you

iPhone XS Max, iOS 13

Posted on Apr 19, 2020 9:25 PM

Reply
Question marked as Top-ranking reply
User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Posted on Apr 20, 2020 5:22 AM

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

______________


And see this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Apr 20, 2020 5:22 AM in response to Scousejosh

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

______________


And see this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”

Reply

Device disabled for security reasons

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up