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Question: IPhone X crashes, freezes, volume doesn’t work


My iPhone X keeps on having this problem

- it freezes and restarts at random, even when i’m performing just one task on it (such as turning wi-fi on or off in settings, or texting), it sertainly freezes when multitasking between several apps.

- home button doesn’t click anymore, it still responds most of the time though. when tapped multiple times the phone resets

- the sounds seem to be gone from my phone. there is no lock sound, the alarm plays no sound even though it shows up on the screen, voice messages don’t play on either of speakers, reminders and notifications don’t play the sound and don’t show up on the screen (or will show up with a big delay).

these are just a couple i’ve discovered so far. I’m hoping for your advise on how to fix this problem.

Posted on Apr 19, 2020 10:36 PM

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Apr 21, 2020 2:06 PM in response to Lilswift13 In response to Lilswift13

Helo Lilswift13,


Thanks for using Apple Support Communities. It's my understanding that your iPhone X has been unresponsive, unexpectedly restarting, not playing sounds, and the Side button isn't working as expected. I can definitely see how these issues could be concerning. I'm happy to help.


First, make sure that your iPhone has the latest software.

Update your iPhone, iPad, or iPod touch


If you continue to experience issues with sound and the Side button, the following resources can help:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


If a button or switch isn't working on your iPhone or iPad


If your iPhone continues to unexpectedly restart or become unresponsive, the remaining steps in the resources below can help:

If your iPhone, iPad, or iPod touch won't turn on or is frozen


If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


Have a nice day!

Apr 21, 2020 2:06 PM

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Question: IPhone X crashes, freezes, volume doesn’t work