iPhone screen repair

I contacted apple on the 13/04/20 to have my screen on my phone repaired, the shipping box was sent on the 14/04/20 but I’ve still not received it and it’s not recorded being with the courier

I apparently have 10 days to send it in, I understand due to Covid19 this is causing delays but have I longer than the 10 days before my paid request is cancelled. ??