Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When can I expect the package to mail my device for repair?

A week ago, I reported a damaged screen on my iPhone to my cell phone carrier (T-Mobile) which is covered/insured. The T-Mobile automation determined my phone was, alternatively, still covered under Apple Care which would (a) be more affordable and (b) be a better option to have the screen repaired, but I live in a rural area of the Midwest so there are no Apple stores/physical locations to bring my device in. The website took my $30 payment and alerted that a package with instructions would be sent to my address. I have not received the package and am still sitting here with a busted phone a week later with no sign of a change in the status of this "repair" anytime soon. Please help.....


iPhone SE, iOS 14

Posted on Apr 5, 2022 6:25 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2022 11:32 AM

You can check the status by signing in at My Support - Official Apple Support


1 reply

When can I expect the package to mail my device for repair?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.