You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
It's QUITE annoying and I've never had this problem with an iPhone before. If I take calls and have my phone up against my face, my phone will often mute itself, start dialing random numbers, or even initiate a facetime session. What is causing this, and how can I fix it? I've read it might be a problem with the proximity sensor, but my phone is brand new--purchased mid-March. Would the case it's in have an effect on the sensor? Help??!
iPhone 11, iOS 13
If you are putting the phone up to your ear and the screen is not going blank and you have a case, then yes, it could be blocking the sensor. Try removing the case and testing a call. You have to hold it close to your face, because if you hold it too far away, it won't detect your face.
If you are putting the phone up to your ear and the screen is not going blank and you have a case, then yes, it could be blocking the sensor. Try removing the case and testing a call. You have to hold it close to your face, because if you hold it too far away, it won't detect your face.
New iPhone 11 acting up during calls
