Catalina 10.15.4 my AOL images won't download

After installing Catalina 10.15.4, images in my AOL account won't download.


I've gone into AOL settings and checked everything. Looks good.


I've gone into Safari/Preferences/Website/General/Downloads and 'mail.aol.com' has it as 'Allow'.


Apple/Prefernces/Internet Accounts. AOL is listed, checked off and seems good.


Any suggestions?


Thanks!

iMac Line (2012 and Later)

Posted on Apr 20, 2020 4:42 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2020 6:48 PM

Verify your Mail>Preferences>Viewing> check remote images. Reboot if changes are made.


If no resolve reinstall the combo update on top of your existing macOS 10.15.4:

Combo update macOS 10.15.4 https://support.apple.com/kb/DL2037?locale=en_US


and test.

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11 replies

Apr 22, 2020 4:58 AM in response to traveler582

traveler582 wrote:

Nah, didn't work. And this is my Preferences in Mail, but it seems good.
Images don't show, attachments won't open.

But thanks for trying





If this is browser mail—than Mail.app preferences is irrelevant.


Test a different browser.



To trouble shoot further you can:


—  Try a SafeBoot https://support.apple.com/en-us/HT201262


  Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc.  Login and test. Reboot and test as caches get rebuilt.


It is normal for Safe mode third party system modifications and system accelerations are disabled, as you test, remove malware etc. reboot back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode. 


 

— Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

  This will tell you if it a universal issue or isolated to your user/admin account. 

Apr 21, 2020 5:14 AM in response to traveler582

traveler582 wrote:

After installing Catalina 10.15.4, images in my AOL account won't download.
I've gone into AOL settings and checked everything. Looks good.

I've gone into Safari/Preferences/Website/General/Downloads and 'mail.aol.com' has it as 'Allow'.
Apple/Prefernces/Internet Accounts. AOL is listed, checked off and seems good.



AOL portal ?


What are you saying here— you use browser mail, and using Safari you can not see image in your browser mail?


Try a different browser to test.


Have you contacted AOL SUpport.. Get Support-AOL Help



To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test.

Apr 21, 2020 2:10 PM in response to leroydouglas

Correct, using Safari, Aol, normally I just click on the attachment and it downloads into the download file.

As per your suggestion; I used Chrome, Aol and it did download. And using Apple Mail it downloads.

It's just that I always use Safari as my browser....

I tried to email AOL but their support is down due to covid 19.

I tried safe boot but it didn't help, but than

When I click on that attachment, the email just closes..



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Catalina 10.15.4 my AOL images won't download

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