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Frozen Apple logo on white screen with loading

Screen is white with Apple sign and underneath the

the line to load it is stuck and have tried all the buttons

iPhone 8 Plus, iOS 13

Posted on Apr 20, 2020 5:11 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2020 4:35 PM

I failed to imagine it the first time but I'm pretty sure now that your iPhone is updating and it is stuck on the update. I found an article that may help you. Refer to the links below:


Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch

If your iPhone, iPad, or iPod touch won't turn on or is frozen


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Note: Apple may not respond to your call because of the COVID-19 issue but you can try.

3 replies
Question marked as Top-ranking reply

Apr 21, 2020 4:35 PM in response to DearDetectiveApple

I failed to imagine it the first time but I'm pretty sure now that your iPhone is updating and it is stuck on the update. I found an article that may help you. Refer to the links below:


Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch

If your iPhone, iPad, or iPod touch won't turn on or is frozen


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Note: Apple may not respond to your call because of the COVID-19 issue but you can try.

Frozen Apple logo on white screen with loading

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