I can search and browse through Apple Music, but when I click on anything -- an album, a playlist, a broadcast -- all I get is a blank screen.
This problem has persisted for two weeks. I've restarted the app and my machine repeatedly.
I'm using iTunes 12.8.2.3 on a Mac running El Capitan.
Mac Pro, OS X 10.11
Just heard from Apple Support.
They have confirmed that Apple Music is not compatible with El Capitan and that the only fix is to upgrade your OS.
Since I'm on a machine that cannot (officially) be upgraded past El Capitan, I can't use Apple Music any longer.
Just heard from Apple Support.
They have confirmed that Apple Music is not compatible with El Capitan and that the only fix is to upgrade your OS.
Since I'm on a machine that cannot (officially) be upgraded past El Capitan, I can't use Apple Music any longer.
Try this. In iTunes Preferences / Advanced, reset Music Store cache.
I had the same response, but reinstalling my OS isn't an option.
The best workaround I've found is to use the web-based Apple Music, which isn't perfect, but allows access to both your own library, your own playlists, and Apple Music streaming. https://music.apple.com/
Does this only happen in Apple Music (subscribed) and not in your Music library of songs you've purchased or imported from CDs etc?
If you are a subscriber, you might try Apple Music Support to see if there is a setting you can adjust. Music - Official Apple Support
That's correct, my own imported library isn't affected, and I have no problem browsing Apple Music (subscribed) via my devices or newer laptop. But my desktop Mac running El Capitan isn't able to view any albums or playlists in Apple Music. Many other El Capitan users have reported the same issue, which started about two months ago.
Yes, exactly the same problem. I can add an album from Apple Music to my library, and it works normally. But when I try to choose it in Apple Music -> blank screen.
I even contacted to Apple support. Only advise was to reinstall El capitan. I am so desperate, I tried it. I couldn´reinstall for some reason. So I got my system back from Time machine, whoah.
I guess that El Capitan users have to give up with Apple Music. I wouldn´t want to, ´cause everything works with my iPhone and iPad. But if Apple Music will not work correctly with my Mac Pro, I will have to start using Spotify or Tidal or something.
Glad that worked for you! Just to keep this bumped, it's been nearly three months, and myself and other El Capitan users still can't use Apple Music streaming at all. Hoping for a fix from Apple since it's on their side.
It's now been four months and a new MacOS has been announced, so my only hope is to get an definite answer from Support as to whether iTunes is still considered compatible with El Capitan. That would tell me whether it's been abandoned or not. I'll post if I get that answer.
I have the same problem. Maybe a week or more. All the same as above, and Tunes 12.8.2.3 on a Mac running El Capitan.
Tried "iTunes Preferences / Advanced, reset Music Store cache". No help.
And restarted the app and my machine repeatedly. No help.
This quite ridiculous. I´ve been a Mac use since 1190s, and this actually very first time that I´m very disappointed.
Apple Music does not work properly eb´even in Safari (in Chrome it does). Search does´t work. But that is not the thing. It has to work in iTunes as usual.
I will use my Mac Pro as long it works, will not update my machine because of Apple Music, haha!
So I have to end using Apple Music. Have anyone any recodemmations? Which is better, Tidal or Spotify or…?
Thanks, I tried resetting the cache, then restarting both the application and my machine. It didn't fix the issue after multiple attempts.
I have been searching for weeks to try and solve the same problem - using the web finally worked for me. Thank you for posting this. I was so frustrated, pulling my hair out!
El Capitan user here, too.
Same here, El Capitan. Same issue - v annoying!
APPLE PLEASE FIX YOUR OWN PROGRAM!!
Same, El Capitan, same issue
Blank screen in iTunes/Music
