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user-2002 Author

Level 1

4 points

Black screen on iphone

My phone is fully charged but has a black screen. When I get a text or notification the phone vibrates, but I cant see anything because the screen always remains black. I cant fully turn it off because I cant see the screen.

iPhone XS, iOS 13

Posted on Apr 21, 2020 9:02 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

417,464 points

Posted on Apr 21, 2020 9:19 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Black screen on iphone

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