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My son has disabled his iPod and it won't connect to iTunes or shut down when holding both the home button and the top button for 15-20 seconds. How can I get his iPod back to working order even if it means completely resetting it?
iPod, iOS 13
Hello,
Unfortunately you must now fully restore your iPod to factory settings.
Please refer to the following Apple Support documents.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Hello,
Unfortunately you must now fully restore your iPod to factory settings.
Please refer to the following Apple Support documents.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
iPod Disabled
