Only iMac won't connect to iCloud

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Level 1

5 points

Only iMac won't connect to iCloud

Have iPhone, iPad, iBook and iMac. Now all of a sudden the iMac won't connect to iCloud. I get an error that says "This Mac can't connect to iCould because of a problem with (user name"). I've gone through all the verification of answering security questions, birthdate etc. and that didn't work. I've tried changing my password which had to be change on my 3 other devices, but that doesn't work. Had anyone else encounter this problem and were you able to resolve it? I am using the latest system software on all my devices.

iMac 21.5", macOS 10.14

Posted on Apr 21, 2020 7:34 PM

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Answer 1

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Eric Root

Level 10

684,213 points

Apr 21, 2020 7:50 PM in response to ljhigh

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

Etrecheck – System Information.

Web site version if required. https://etrecheck.com

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Only iMac won't connect to iCloud

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