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Level 1

8 points

Can’t buy Apple Care

I have a case number but each time I have tried to respond to the email you sent it tells me I have a invalid serial number.

[Personal Information Edited by Moderator]

iPhone XR, iOS 13

Posted on Apr 23, 2020 10:16 AM

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Community+ 2024

Level 10

199,393 points

Posted on Apr 23, 2020 10:18 AM

This is a user to user forum. You are not addressing Apple, only other users like yourself.

Please contact Apple Support directly for issues with case numbers: Get Support - Apple Support

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