You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID

Hey everyone I’ve been locked out of my Apple ID. Forgot the password. It keeps trying to have me verify/ recover through a phone number that I no longer have. How can I get access back to my Apple ID with out that phone number.. can I verify a different way?

Posted on Apr 23, 2020 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2020 12:54 PM

See Account Recovery—Two-Factor Authentication

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

 

Before beginning account recovery see: 

 

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

 

“Not sure where that email was sent? Here are some tips to help you find it.”

2 replies
Question marked as Top-ranking reply

Apr 23, 2020 12:54 PM in response to franchesca115

See Account Recovery—Two-Factor Authentication

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

 

Before beginning account recovery see: 

 

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

 

“Not sure where that email was sent? Here are some tips to help you find it.”

Apr 23, 2020 12:51 PM in response to franchesca115

See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      



Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.