Wacom intuos pro PTH-651 dosen't work on Mojave

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Level 1

8 points

Wacom intuos pro PTH-651 dosen't work on Mojave

I have a three year old Wacom Intuos Pro Pen Tablet which worked perfectly until I update my macOS to Mojave.

Initially Mojave failed to recognize the tablet, after many reinstall it recognizes but only the touch. The pen still dosen't work, and no click works.

The wacom's diagnosis says everything is working fine...

I’d really like to be able to get my pen tablet working again and would be grateful for any guidance and support anyone out there can provide.

I have already followed the procedures at https://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=002-235 and https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=014-001) and it has not worked to resolve my current problem. Any other ideas?

Thanks

Mac Pro

Posted on Apr 23, 2020 6:01 PM

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Answer 1

Best reply

rose_10

Community Specialist

Apr 25, 2020 6:33 AM in response to belém

Hello belém,

Welcome to the Apple Support Communities. I understand a pen tablet isn't working with your Mac. I'll do what I can to help.

Try narrowing it down where it might be coming from. Start the Mac in safe mode: How to use safe mode on your Mac You can also try a new user as well: How to test an issue in another user account on your Mac

If it only happens in your user and not in safe mode, try removing login items that control it: Open items automatically when you log in on Mac

Best regards.

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Answer 2

belém Author

Level 1

8 points

May 3, 2020 9:12 AM in response to chris_g1

Hello!

Finally found what was.. Clean My Mac was blocking the intuos pro dirver to load...

If anyone has the same problem, have a look under "optimization" on Clean My Mac. It block a lot's of drivers...

Tank you all!

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Answer 3

belém Author

Level 1

8 points

May 1, 2020 5:15 PM in response to rose_10

Hello Sarah and Kurt,

Thank you for your help.

First, under security & privacy is everithing checked. It is all as wacom guide says it should be.

So I did what Sarah suggested, here what happened.

When I start in safe mode:

Nothing works

Then I tryed in another user:

I uninstalled the driver
I created a new user
I reinstalled the driver logged in the new user account
It was working just fine.
Than when I came back to my main user... the pen tablet wasn't workning. Both users has the same configuration on security and privacy.

Do you have any idea of what it might be?

Thank you in advance.

Best,

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Answer 4

chris_g1

Community Specialist

May 2, 2020 7:33 AM in response to belém

belém,

Since it's not happening in a different user, it is something specific to your user account. A new user won't have any login items, so be sure to check those if you haven't already.

If you have, the best thing you can do is keep partnering with the manufacturer for any additional steps or reach out to Apple Support direct: Contact Apple Support

Take care.

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Answer 5

Kurt Lang

Level 9

58,458 points

Apr 25, 2020 7:30 AM in response to belém

Open the System Preferences and then the Security & Privacy pane. There are quite a few options under the Privacy tab that need to be turned on under Accessibility and Input Monitoring.

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Answer 6

Kurt Lang

Level 9

58,458 points

May 3, 2020 10:00 AM in response to belém

Clean My Mac is one of the worst pieces of garbage you can put on a Mac. Any tool that claims to clean or speed up your Mac should never be installed. Of these, MacKeeper is the King of Crap.

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Wacom intuos pro PTH-651 dosen't work on Mojave

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