The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I shipped my iPad to get it repaired. 2 days later I receive a "replacement." Which of the following is true?
A. I am keeping the replacement iPad until my iPad is repaired and shipped back to me?
B. I am keeping the replacement iPad forever?
iPad
You are keeping the replacement forever.
Apple does not repair customer iPads.
To expedite fast customer service, Apple does in or out-of-warranty device replacements.
The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.
You are keeping the replacement forever.
Apple does not repair customer iPads.
To expedite fast customer service, Apple does in or out-of-warranty device replacements.
The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.
You should have received a letter in the package, or an email from Apple explaining what to do. If you didn't, then contact Apple support with your repair order number and ask.
iPad Replacement Product
