Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Replacement Product

I shipped my iPad to get it repaired. 2 days later I receive a "replacement." Which of the following is true?


A. I am keeping the replacement iPad until my iPad is repaired and shipped back to me?

B. I am keeping the replacement iPad forever?

iPad

Posted on Apr 23, 2020 6:51 PM

Reply
Question marked as Best reply

Posted on Apr 23, 2020 7:34 PM

You are keeping the replacement forever.

Apple does not repair customer iPads.

To expedite fast customer service, Apple does in or out-of-warranty device replacements.

The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.

2 replies
Question marked as Best reply

Apr 23, 2020 7:34 PM in response to cmenard

You are keeping the replacement forever.

Apple does not repair customer iPads.

To expedite fast customer service, Apple does in or out-of-warranty device replacements.

The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.

iPad Replacement Product

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.