iPhone 11 pro
Got my new phone and it doesn’t move from black Apple screen!.. any ideas?
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User profile for user:
Leanne_68
User level:
Community Specialist
Hello Johnmcp74,
Thank you for using Apple Support Communities! I understand from the information you provided that your iPhone is stick on the Apple logo; I'd like to help.
The following support article provides some troubleshooting steps to try for this behavior:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Hope this helps.
Best Regards.