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Johnmcp74 Author

Level 1

4 points

iPhone 11 pro

Got my new phone and it doesn’t move from black Apple screen!.. any ideas?

Posted on Apr 24, 2020 6:33 AM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Apr 25, 2020 1:52 PM

Hello Johnmcp74,

Thank you for using Apple Support Communities! I understand from the information you provided that your iPhone is stick on the Apple logo; I'd like to help.

The following support article provides some troubleshooting steps to try for this behavior:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Hope this helps.

Best Regards.

View in context

iPhone 11 pro

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