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User profile for user: alexamacuser
alexamacuser Author
User level: Level 1
5 points

Safari can't establish a secure connection to the server

Hello! So I came across an issue a few days ago regarding Safe Finder. Whenever I wanted to search something on Safari, it would open yahoo browser. I tried to follow the steps from this site https://malwaretips.com/blogs/remove-safe-finder-virus/ and after I downloaded malwarebytes the Safari message came up and I can't open any website. Also, I tried opening Spotify, AppStore, Itunes and those don't work either. It looks like it is an issue with the network, but my other devices, including another Imac, work just fine. Any advice on what should I do?

iMac Line (2012 and Later)

Posted on Apr 24, 2020 10:00 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,531 points

Posted on Apr 24, 2020 12:34 PM

Did Malwarebytes find anything?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,531 points

Apr 24, 2020 12:34 PM in response to alexamacuser

Did Malwarebytes find anything?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Reply

Safari can't establish a secure connection to the server

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