You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: sherifsonbol
sherifsonbol Author
User level: Level 1
8 points

photos 4.0 can not be opened on catalina

trying to restore my photo library from time machine and i get this message

Photos cannot be opened because of a problem.

Check with the developer to make sure Photos works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.


Click Report to see more detailed information and send a report to Apple.

help please


Process: Photos [3514]

Path: /Applications/Photos.app/Contents/MacOS/Photos

Identifier: com.apple.Photos

Version: 2.0 (451.20.9)

Build Info: PhotoApp-451020009000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Photos [3514]

User ID: 502


Date/Time: 2020-04-24 13:33:56.083 -0400

OS Version: Mac OS X 10.15.4 (19E287)

Report Version: 12

Anonymous UUID: 47F652B5-B980-45FB-41C2-4BB193F4C338



Time Awake Since Boot: 4700 seconds


System Integrity Protection: enabled


Crashed Thread: 0


Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Reason: DYLD, [0x1] Library missing


Application Specific Information:

dyld: launch, loading dependent libraries


Dyld Error Message:

Library not loaded: /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Frameworks/PhotoLibraryServices.framework/Versions/A/PhotoLibraryServices

Referenced from: /Applications/Photos.app/Contents/MacOS/Photos

Reason: image not found


Binary Images:

0x106753000 - 0x106eafff7 com.apple.Photos (2.0 - 451.20.9) <F709DB76-0959-31DF-8F69-74761267DA4D> /Applications/Photos.app/Contents/MacOS/Photos

0x10f5f6000 - 0x10f687eff dyld (750.5) <1F893B81-89A5-3502-8510-95B97B9F730D> /usr/lib/dyld

0x7fff31734000 - 0x7fff3186dff6 com.apple.contacts (1.0 - 3455.17) <29D3760B-2AB2-3D38-9FA5-6EFFC7F51EBC> /System/Library/Frameworks/Contacts.framework/Versions/A/Contacts

0x7fff3186e000 - 0x7fff3192cff7 com.apple.ContactsUI (11.0 - 2421.22) <86895E55-CE8D-3795-AA25-DCE955B9D476> /System/Library/Frameworks/ContactsUI.framework/Versions/A/ContactsUI

0x7fff3d318000 - 0x7fff3d566ff7 com.apple.Photos (1.0 - 141.19.150) <AFF99674-06C7-3B99-8CEA-CDAEB94FDC16> /System/Library/Frameworks/Photos.framework/Versions/A/Photos

0x7fff3d567000 - 0x7fff3d58bffe com.apple.PhotosUI (1.0 - 141.19.150) <7D63CC57-22F8-397D-A49C-B3153B246864> /System/Library/Frameworks/PhotosUI.framework/Versions/A/PhotosUI

0x7fff3fdcb000 - 0x7fff3fe39ff7 com.apple.SystemConfiguration (1.19 - 1.19) <71AC15DE-7018-3D2B-B599-F2972F0288AE> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x7fff5ca59000 - 0x7fff5ca93ff2 com.apple.PhotosPlayer (1.0 - 141.19.150) <68655A85-5745-33FD-8B68-A3479B1BEE0B> /System/Library/PrivateFrameworks/PhotosPlayer.framework/Versions/A/PhotosPlayer

0x7fff5ca94000 - 0x7fff5d004ff9 com.apple.PhotosUICore (1.0 - 141.19.150) <1E2D37FE-76A3-3475-8E6F-C026E7D35F5A> /System/Library/PrivateFrameworks/PhotosUICore.framework/Versions/A/PhotosUICore

0x7fff5d072000 - 0x7fff5d09aff2 com.apple.PlacesKit (1.0 - 141.19.150) <6602C7C9-1FDE-3849-AC3D-286032F9E50D> /System/Library/PrivateFrameworks/PlacesKit.framework/Versions/A/PlacesKit

MacBook Pro 13", macOS 10.15

Posted on Apr 24, 2020 10:37 AM

Reply
Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
210,865 points

Posted on Apr 24, 2020 1:00 PM

Are you trying to open a library that's on the Time Machine drive? If so that's not the way to approach it. Here's how you restore a library from Time Machine:



As for the first test it just to see if Photos can open and create a new library.

View in context

Similar questions

6 replies
User profile for user: Old Toad
Old Toad
User level: Level 10
210,865 points

Apr 24, 2020 11:47 AM in response to sherifsonbol

Try the following in order:


As a test launch Photos with the Option key held down and create a new, test library.  Import some photos and test to see if the same problem persists. Does it? (This tells us if the problem is limited to your current library or is more wide spread) Then reopen your library.


Log into another user account, Set up users, guests, and groups on Mac,  and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide). Log back into your account and test your library.


Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check your library to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 






Reply
User profile for user: umparrothead
umparrothead
User level: Level 3
772 points

Apr 26, 2020 2:49 PM in response to sherifsonbol

If I'm not mistaken, it looks like you restored the Photos app from macOS Sierra into your new computer (running Catalina). It will not run. Your library (meaning, your pictures) is in a file that has an icon with the Photos app flower on overlaid rectangular "photos".


The Photos app is the round, colorful flower. It comes with the computer and should not be touched.


On your old computer or backup, go to the folder /Pictures/ to find your library, which may be called "Photos Library".


You will want to open the Photos app that has the modified date in 2020, not 2016. It should let you view or upgrade that library.

Reply

photos 4.0 can not be opened on catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up