Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Changing Apple ID and email address for mobile verification

How do I remove an Apple ID email account that has not yet been verified but will not let me put new email and Apple I’d created in.

iPhone 4s, iOS 9

Posted on Apr 24, 2020 11:07 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 3:24 AM

If the email address is on a iDevice showing activation lock, then you will not be able to do so unless you know the Apple ID/Password of the person that set the device up before activation lock was enabled. If you know these credentials, set the device up and change the Apple ID.


See the instructions below for changing an Apple ID.

 

Change your Apple ID  https://support.apple.com/en-us/HT202667Read these two sections very carefully to see what is allowed: If your Apple ID is a third-party email address and How to change your Apple ID if it ends with @icloud.com, @me.com, or @mac.com.

 

Before changing your Apple ID using a computer, sign out of all Apple services that use your Apple ID. If you are going to use an iPhone, iPad, or iPod, then stay signed in with your Apple ID on only that device. This instruction is taken from the above document under the heading Before you change your Apple ID.

 

For sign out purposes, see Where can I use my Apple ID? https://support.apple.com/en-us/HT202659 “This list is provided for informational purposes only and is subject to change without notice. It's not intended to include every feature or service that uses Apple ID. Visit the Apple ID support page for more information.”

 

And see What to do after you change your Apple ID or password 

 https://support.apple.com/en-us/HT204071

4 replies
Question marked as Top-ranking reply

Apr 25, 2020 3:24 AM in response to Feet57

If the email address is on a iDevice showing activation lock, then you will not be able to do so unless you know the Apple ID/Password of the person that set the device up before activation lock was enabled. If you know these credentials, set the device up and change the Apple ID.


See the instructions below for changing an Apple ID.

 

Change your Apple ID  https://support.apple.com/en-us/HT202667Read these two sections very carefully to see what is allowed: If your Apple ID is a third-party email address and How to change your Apple ID if it ends with @icloud.com, @me.com, or @mac.com.

 

Before changing your Apple ID using a computer, sign out of all Apple services that use your Apple ID. If you are going to use an iPhone, iPad, or iPod, then stay signed in with your Apple ID on only that device. This instruction is taken from the above document under the heading Before you change your Apple ID.

 

For sign out purposes, see Where can I use my Apple ID? https://support.apple.com/en-us/HT202659 “This list is provided for informational purposes only and is subject to change without notice. It's not intended to include every feature or service that uses Apple ID. Visit the Apple ID support page for more information.”

 

And see What to do after you change your Apple ID or password 

 https://support.apple.com/en-us/HT204071

Apr 25, 2020 8:42 AM in response to Feet57

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport

Changing Apple ID and email address for mobile verification

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.