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Hi, we just connected the New combo touch to our new 7th generation iPad, and it says “accessory not supported” on the iPad. The keyboard has no functionality at all.
What to do?
Thanks
If you just purchased that Logitech new combo keyboard with the trackpad feature, you need to make sure your 8th gen iPad is running the latest version of iPadOS 13, which is iPadOS 13.4.1.
In addition, you may want to try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
Good Luck!
If you just purchased that Logitech new combo keyboard with the trackpad feature, you need to make sure your 8th gen iPad is running the latest version of iPadOS 13, which is iPadOS 13.4.1.
In addition, you may want to try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
Good Luck!
Look on the side of the box and make sure you have the right keyboard case. I have run into a similar problem with the case for my 3rd generation iPad Air, my iPad does not see the keyboard at all even though the box shows I have the right one. I have been working with Apple support since I received it Tuesday trying to figure out what the problem is.
Thanks folks for the replies.
The 13.4.1 update was indeed the fix.
Took forever for us to download it, so in the meantime I Had posted here.
Logitech support is non-existent. I wouldn’t bother with their site again. Not a good experience.
Logitech combo touch keyboard for 7th generation iPad “accessory not supported”
