2020 iPad Magic Keyboard NOT WORKING on 3rd Generation 2018 iPad
I received my iPad Magic Keyboard for the 12.9” IPad Pro on April 24th to find out that it did not work. The keyboard was not recognizing the device and you could not type anything and it was not backlit. Oddly enough, the pass through charging was charging the iPad, but the keyboard itself was not functioning. I called into Apple Support and they attempted to troubleshoot the device without any solution and decided to have it returned as defective.
I took it upon myself to try and find SOMEONE else in this world that was having the same problem and I was hitting dead ends. I finally found one person on FB that said they had just purchased one and that their keyboard also did not work until they updated it but they were continuing to have issues out of it.
By then, I had already called Apple back and had them work on processing a refund and purchased a SECOND keyboard from Best Buy because I didn’t want to wait until the end of May (3-4 weeks) for a new one to be shipped from Apple directly.
I decided to double check and make sure my device didn’t need any update. It hadn’t prompted me that a new update was available like it usually does, so it didn’t cross my mind and the Apple technical support person x 2 also did not mention this. Turns out there WAS an update issued on April 7th for IOS 13.4.1. I updated and like MAGIC my keyboard is now working.
So this is clearly a technical software issue that Apple needs to know about. And for anyone else that may have just purchased one thinking they have a non-functioning device, it is clearly a software incompatibility if your IOS software is out of date. UPDATE FIRST and this should fix the problem. I have yet to have any issues with it and it is working fine.
You’re welcome.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell
