Apple Event: May 7th at 7 am PT
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
My iPad Pro 11” stopped working with my magic keyboard. It started getting glitchy after 14.5, and now doesn’t work with it at all. I get the message that this device is not recognized. No options for how to fix
See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. Of you are As you within your one-year limited warranty, you will need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
https://www.apple.com/uk/retail/geniusbar/
See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. Of you are As you within your one-year limited warranty, you will need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
https://www.apple.com/uk/retail/geniusbar/
You would be well advised to seek assistance directly from Apple Support. You will find the Get Support link at top-right of this page.
Alternatively, you can initiate and manage a support case using the excellent Apple Support App. If not already installed on your device, the App can be installed from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
As a further alternative, a visit to the Genius Bar at your local Apple Store will provide opportunity for your iPad and Magic Keyboard to be tested and assessed by Apple Technicians:
I'm not using a folio keyboard. I'm using the Magic Keyboard....
After iOS update, the iPad Pro stopped recognizing the magic keyboard. What is the fix?
