Netflix billing after subscription cancelled

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Netflix billing after subscription cancelled

So I cancelled my Netflix subscription on the netflix website but after that, whenever i tried to download new apps on my ipad it always said payment method incorrect which makes no sense because i am not buying anything or subscribed to anything so it does not matter that there is no money on my card. 4 months later i am sick of this "payment method incorrect"nonsense to i made sure my card had enough money and tried to download my items again. i was then charged for Netflix. i received the notification on my phone reference Itunes but i received no email with a receipt and the charge is not even on my purchase history. i tried to sign in to netflix again to check if it still cancelled and i was asked if i wanted to have a new streaming plan - this just proves that my membership was cancelled but on my subscriptions in my settings it just says expired. Even my netflix account has no record of any billings after i cancelled my account

Posted on Apr 28, 2020 2:29 PM

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chuck_3rd

Community Specialist

Apr 29, 2020 5:58 PM in response to nana_lisa4060

Hey there nana_lisa4060,

Thanks for reaching out to Apple Support Communities. I understand you’re having an issue with your Apple ID payment method as well as concerns about a Netflix subscription. I’ll be happy to help with this.

Regarding Netflix, you mentioned cancelling the subscription through the Netflix website. Have you checked for any subscription through your Apple ID account? If not, use the steps in these links to check for any subscription that may be active:

See or cancel your subscriptions

Get help with subscriptions not billed through Apple

If you don’t see anything related to subscriptions causing this issue, you can verify if this is related to any other charges on your Apple ID account using the steps here:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement

If you’d like to request a refund after reviewing these articles, just follow the steps here:

Request a refund for apps or content that you bought from Apple

If you still have issues using your payment method with your Apple ID account, go through the steps in this link for info on how to resolve this:

If your payment method is declined in the App Store or iTunes Store

Regards.

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Netflix billing after subscription cancelled

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