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Apple is trying to say that I owe them n some money when I do not, I canceled my YouTube subscription to days before it renewed. It’s trying to say that I owe them for that before it was even due again. I can’t download apps because of this.
iPhone 13, iOS 16
Until you get this resolved you won't be able to download apps.
The easiest way is to pay for the items and then request a refund.
Hello,
First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
• Canceling a subscription does not automatically start a refund.
Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support
Until you get this resolved you won't be able to download apps.
The easiest way is to pay for the items and then request a refund.
Hello,
First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
• Canceling a subscription does not automatically start a refund.
Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support
Apple does not lie. If they say you owe a payment for your subscription then you do. If you canceled less than 24 hours before it was set to renew, apple advises it may still process the renewal and still charge you.
At this point, the only thing you can do, is let the pending charge complete correctly. Once it's processed you can request a refund for it, but as it stands, you do owe the renewal, and are responsible for it.
Verify the subscription is actually cancelled. click here ➜ If you want to cancel a subscription from Apple - Apple Support
Then Add your new payment method, let the charge complete, and then request a refund for it by clicking here ➜ Request a refund for a subscription from Apple Support
Why can’t I add a payment method without them trying to charge me for a subscription I do not have it?
