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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Can’t download a free app because apple is trying to pull money off my account. But I don’t have any subscriptions due and now I’ve cancelled all the subscriptions I did have. Fix this.
[Re-Titled by Moderator]
iPhone 12, iOS 17
Kmphurst wrote:
Can’t download a free app because apple is trying to pull money off my account. But I don’t have any subscriptions due and now I’ve cancelled all the subscriptions I did have.
Sounds like you have an unpaid balance from something. There's no way to fix this except by adding a payment method to complete the transaction, then requesting a refund if applicable.
Fix this.
Only you can. You need to add a payment method, then you can request a refund if possible.
Add a payment method to your Apple ID - Apple Support
Request a refund for apps or content that you bought from Apple - Apple Support
Kmphurst wrote:
Can’t download a free app because apple is trying to pull money off my account. But I don’t have any subscriptions due and now I’ve cancelled all the subscriptions I did have.
Sounds like you have an unpaid balance from something. There's no way to fix this except by adding a payment method to complete the transaction, then requesting a refund if applicable.
Fix this.
Only you can. You need to add a payment method, then you can request a refund if possible.
Add a payment method to your Apple ID - Apple Support
Request a refund for apps or content that you bought from Apple - Apple Support
Hi Kmphurst,
Does this issue still occur with different payment method? (e.g. a different card number)
Troubleshooting:
It’s asking me to edit payment method, but this happens every time I get an iOS update. I won’t be Apple to download new apps because apple is trying to take payments for subscriptions that aren’t due.
Hi Kmphurst,
When you attempt to download an app from the apps store, are you being prompted to enter a payment method?
I am unable to download anything due to a billing issue. How do I fix this?
