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Cracked screen on loaner phone

Hi all -


My iPhone 7 had a manufacturing defect that require me to send it back. I was issued a loaner iPhone 7, but all Apple stores shut down in the middle of my repair, so I’m stuck with this loaner for indefinitely. 


Tonight I dropped the phone and the screen is badly cracked in multiple spots. All Apple stores are closed now so I seem to be at an impasse at what to do here. 


I really want to get it serviced by a 3rd party but I’ve read I could get in trouble for that. On the other hand, I know Apple is going to make me just hold onto the phone until everything opens. I’m a frontline worker and rely on my phone 14 hours a day. 



The way I see it, my options are:


-Wait it out with a broken phone and pay the repair costs on Apple’s end


-Potentially pay a 3rd party to repair the phone and risk having to pay Apple even more if they find out. 



Any other ideas? 

iPhone 7, iOS 13

Posted on Apr 28, 2020 11:43 PM

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Posted on Apr 29, 2020 2:34 AM

have you tried asking apple support? https://getsupport.apple.com/

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Cracked screen on loaner phone

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