Forcing restart of iPhone X and now phone not turning on

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Forcing restart of iPhone X and now phone not turning on

I cannot turn on my iPhone X. I turned it off as my apps weren’t opening due to full capacity of my phone and now I cannot turn it back on. It's been 24 hours since it started. The screen is completely black with the white apple logo. I tried pressing the volume up, volume down buttons and then hold the power button too. The apple logo disappears for a short time after this and then appears again. Once in a while the apple logo blinks too disappearing and coming back again. No matter what I click it doesn’t turn my phone back on. Can anyone help me? I’m running out of options. Thanks!

iPhone X, iOS 13

Posted on Apr 29, 2020 11:47 AM

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Answer 1

Best reply

apfelkopf

Level 5

7,247 points

Apr 29, 2020 12:01 PM in response to crisale

Connect your phone to a computer that has iTunes installed. Once phone is connected to the computer and iTunes is open, do the force restart again (volume up/volume down/press power button). iTunes should recognize the phone and give you the option to re-install iOS or to restore it.

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Answer 2

crisale Author

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10 points

Apr 29, 2020 11:51 PM in response to apfelkopf

I tried this and it eventually detected the device in iTunes but when I click update and want to install the latest software it seems to be doing it until I get an error message saying 'Installation error- We are unable to download the software due to a network problem'. I am connected to my wifi which is working well, so I have internet. I do not know how to jump this message and download/update to the newest version.

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Answer 3

apfelkopf

Level 5

7,247 points

Apr 30, 2020 5:39 AM in response to crisale

I would also suggest to try to minimize network usage by other devices while trying to download the update. It seems like there is a time limit and if the download is not finished within that time it will fail. Not to be negative but the last time I had to do this, my download failed once and completed the second time but after all this the installation of the update on my phone failed and I had to do a restore anyway.

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Answer 4

crisale Author

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May 1, 2020 11:40 AM in response to apfelkopf

Thanks, it did not work unfortunately. I was thinking maybe letting the mobile switch off by itself, so let the battery finish and maybe then It would work. It works in a normal situation, I do not know what else to do.

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Answer 5

crisale Author

Level 1

10 points

May 1, 2020 11:56 AM in response to apfelkopf

Both. I restarted my router and tried to update and install the software and as that did not work I tried restoring. Neither worked. When I clicked on update it seems the software was downloading until it bringed up the message regarding the network even after restarting the router again. So, same as before.

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Answer 6

May 12, 2020 3:33 PM in response to apfelkopf

Hi, I tried to restore. I am seeing "screen of your phone shows a usb connector and the iTunes symbol" however iPhone is not detected on iTunes on windows and even tried with MacBook folder. On both the computers iPhone doesn't detect. Any other options?

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Answer 7

May 25, 2020 11:16 AM in response to crisale

Hi Crisale, I have the exact same problem going on with my phone! Could you please tell me the solution for it, I saw your comment was old, I hope you might have found the solution! Can you help me too please? It would be really very kind of you, Thankyou! :) <3

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Answer 8

Demo

Level 10

166,519 points

Apr 29, 2020 11:58 AM in response to crisale

Go to the third suggestion in here and try that. You must use a computer for this.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 9

crisale Author

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Apr 29, 2020 12:47 PM in response to Demo

Thank you, I'll try this.

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Answer 10

crisale Author

Level 1

10 points

Apr 29, 2020 1:38 PM in response to apfelkopf

Thank you, unfortunately It still does not work. It does not even detect the phone in neither iTunes nor in Finder. I will charge it and see if it works once fully charged.

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Answer 11

apfelkopf

Level 5

7,247 points

Apr 29, 2020 2:00 PM in response to crisale

It is important to keep the power button pressed (after pressing the up/down volume buttons) until iTunes sees your phone or the screen of your phone shows a usb connector and the iTunes symbol.

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Answer 12

Demo

Level 10

166,519 points

Apr 30, 2020 5:06 AM in response to crisale

Sometimes, if you can’t select Update, you have to bite the bullet and restore anyway. But before you do that, have you tried rebooting your router? It can’t hurt.

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Answer 13

apfelkopf

Level 5

7,247 points

May 1, 2020 11:45 AM in response to crisale

What did not work? Re-installing iOS or restoring the phone or both?

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Forcing restart of iPhone X and now phone not turning on

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