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Has anyone noticed the terrible quality of these headphones? I bought 2 pairs (studio 3) last September, and within 2 months the metal joint colour was peeling off (went from gold plating to silver underneath). I bought them for ~500$ and their quality is like a dollar store's necklace. Has anyone had this problem? Can apple fix this issue under warranty ? I know it's a minor issue but I don't think customers should deal with this if they pay 500$ 🥺
Thanks in advance!
Hello BellaGuzman,
Welcome to Apple Support Communities. It sounds like you're having trouble with your Beats headphone and are wondering about options for service. I'd be happy to share information that may help.
In order to review your warranty information and determine what will be covered under warranty, you'll want to Contact Apple Support.
Take care.
Hello,
I've contacted Apple support for repair.
However, they refuse to help out because it's a "cosmetic fault": the headphone's colour started fading after a few months of use which is horrible. Paying such a large sum of money for headphone should guarantee high quality of the product- not only mechanical but cosmetic. Clearly, Apple is making low quality headphones and selling them for ~ $500 and that's my issue.
Now, I have to carry around headphones that look years old, when in fact they're barely 4 months.
Beats Headphones by Dre
