New LG CX OLED with flashing line at bottom of screen when watching content on inbuilt Apple TV app

For what is worth: the same issue still happens on LG OLED55C9 (a 2019 model).

The Apple Geniuses need to fix this it’s ridiculous!

Unfortunately, it still doesn't work for me on 05.00.03. The bar appears after the video contect kicks into HD mode. I had tested on "Ted Lasso" trailer (Dolby Vision + Dolby Atmos).

Just wanted to chime in and say that I just started watching See on the LG C9 65" AppleTV+ app and I see the bright horizontal line at the bottom of the picture too. I have not seen this issue on other apps yet. It’s very frustrating because it’s distracting.

So I just got an LG CX. I don’t have the colored line issue, but every single show I watch from the built in AppleTV app starts the aspect ratio as 16:9 even though the picture setting is set to “original”. The image fills the screen stretching it slightly when it shouldn’t.

If I toggle it to 16:9 and then back to original it is fixed. Try this out and see if it fixes your colored line issue.

I have to do it every single episode of every show/movie from AppleTV app...

The last Apple TV App update took away the Aspect Ratio and Just Scan features. I am having this issue as well. Before Apple updated the Apple TV App and took away Aspect Ratio an and Just Scan features you could cut Just Scan off and cut screen shift on but this was not a fix you would just lose the true aspect ratio of the movie. I called Apple support and they have all the info on my LG E9 65" OLED and the info on the latest LG firmware and the latest Apple TV App update and the analytics that had update while on the call with Apple Tech Support. All information is being given to the Apple Engineers so hopefully then can get this issue resolved. It is not the TV as other apps work just fine. There is some issue between the Apple TV App and the LG OLED TVs.

I’ve already called about this and gave Apple EXTENSIVE data. They ended up fixing the LG CX models from what I understand. But the C9’s still have the issue. I’m not going to call again, but someone else, please do it.

I’ve been keeping my eye on this thread since purchasing my C9 at the start of the year and too noticing this issue.

There was an app update this morning when turning on my TV, was hoping it was finally the fix we’ve all been waiting for. Unfortunately the issue still persists, still a thin coloured horizontal line across the bottom of the screen for some content.

This is very annoying now as it’s only the Apple TV app where this appears, Netflix, Prime etc all display without issues.

A poster above has stated the the CX has already received a fix and hopefully that means the C9 is to follow. Please fix this already Apple! It’s putting me off buying further content from iTunes.

I’ve done 4-5 call with Apple regarding this issue for a 2019 E9 and it’s still not fixed. I guess they prefer me to use the AppleTV 4K instead of the app. The AppleTV 4K has its own issues like the iTunes movie library disappears but my library shows under AppleTV. Apple we know iTunes will disappear eventually and you want us to pay stream everything versus buying a movie or music. Soon I’ll have 12 different streaming services to get my movies.

Updated the AppleTV app still a line so I reset the app then deleted the app and reinstalled with the new update and still a line! I give up selling the TV! $2000 if anyone wants it retails for $4300. 65” E9

GREAT NEWS GUYS!!!!!!!

The problem is now fixed!!!!!!! Hallelujah!!!

LG released a firmware update to the TV that you can download from the website. 05.00.03

This combined with the Apple TV App update fixes it.

That’s interesting, it 100% works for me and my C9 65”

what model do you have? Have you tried a full reset of the TV? I usually hate the full reset approach, but in your case I would highly recommend it!

That’s unfortunate, it’s an LG problem for sure though. The LG firmware update fixed it. The Apple TV App updates did not. There is a chance that both the update and the LG firmware fixed it, but not likely.

I would definitely try a full reset on the new firmware.

good luck! That flashing line issue SUCKS!!

I just checked the Ted Lasso Trailer, no flashing line. However, the trailer is in DOLBY VISION. You saying your trailer is in HD?