New LG CX OLED with flashing line at bottom of screen when watching content on inbuilt Apple TV app

Hi, really not sure where this question should go, however I have a brand new LG CX65 OLED tv.

I was watching Bad Boys for Life in 4k last night streamed from the inbuilt Apple TV app. All through the movie, intermittently, there was an annoying flashing coloured line along the bottom of the screen. I have found other people complaining of the same thing on Reddit and it “seems” to be an Apple issue.

Is there any way to report this to Apple for a fix? I haven’t seen the issue on any other source (Disney, Netflix, Google Play, free to air sources)

Here’s a shot of a red line and another of a white line, in dark scenes it’s really distracting.

https://i.imgur.com/Icl26c6.jpg

https://i.imgur.com/pDnlBzm.jpg

any comments or suggestions welcome, thanks

OLED65CXPTA,

Posted on May 1, 2020 4:02 PM

Top-ranking reply

SergeantJay

Level 1

4 points

Posted on Jul 14, 2020 8:34 AM

I'm convinced this is an LG issue, not an Apple issue. It was occurring on both my Plex app and my Apple TV app. I found a setting under the Aspect Ratio Settings that even reads "if the edge of the screen is not clean please turn this feature off". It's the "Just Scan" setting.

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New LG CX OLED with flashing line at bottom of screen when watching content on inbuilt Apple TV app

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