iPhone XS Max full memory Error 14

I’ve got a serious problem with my iPhone XS Max 256 Gb


It started when my phone memory was full and it was working too slowly. I rebooted it, and it got stuck in a boot loop (apple logo). I then tried to put in in Recovery Mode and update it via Mac/PC (It did not have the latest iOS). The upgrade failed halfway through with Error 14. Then I opened the iPhone and disconnected the LCD etc., but still, Error 14 appeared when I was trying to upgrade. Now it is stuck in Recovery Mode. 


I've read a lot of messages from people who have the same problem! We need a skeleton IOS for this situation! Apple have really made a mistake in allowing a phone to reach such a full capacity


It is a tragedy to lose my photos and videos!!! There are the best moments of my life in this locked phone! I need help!


Support service recommended me to restore my phone with no opportunity to save my data! That’s completely impossible! My photos and videos were an integral part of my life. There should be the way out! Help me, please!




iPhone XS Max, iOS 13

Posted on May 2, 2020 8:44 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 12:46 PM

All, I found a good how-to inside one of apple forums here, just in case you think I’m trying to damage your phone downloading a malicious software, this trick is legit (search for thread 5180100, page 3, “My phone has gone into recovery mode...”). For my case it didn’t concluded the download but since it reached almost 97% of loading bar, my phone turned back on. 


THIS BELOW WAS WRITTEN BY DIGITAL311


To anyone who is searching through this post looking for an answer to the original question, let me tell you this. NO.. YOUR INFORMATION IS NOT GONE AND YOU CAN STILL GET IT BACK. If your iphone is stuck in recovery mode, you can still get your photos, contacts, and any other information needed back again. 


I know you're probably frustrated like I was of people saying things like "just restore from back up", or "you have to restore the iphone first to get it working again"...or suggesting tools like Dr. Fone, and TinyUmbrella which don't work at all because the phone isn't being recognized in Windows explorer or by the USB in general.


This is what you have to do. Repeat, this is ONLY for an iphone that is able to be turned on an all you get is the usb plug saying plug into itunes screen (the Recovery Mode screen).



This process is for Windows. I think some MAC users will be able to follow it also, but the instructions are for PC users.

1.) Turn your iphone on if it isn't already. 

2.) Load up itunes (make sure you have the latest Itunes. I would even suggest that you uninstall your itunes if it isn't up to date, through Control Panel Add/Remove programs, and then go to the Itunes website and download the latest version.) 

3.) When you load up Itunes, it will tell you that your iphone needs to be updated or restored. Just click okay or cancel to get that dialog box out of the way. Then just minimize the itunes for right now. 

4.) Download the firmware (just type on your browser example “firmware iphone 11 pro max”) for your correct model of iphone (remember to download IOS 14.2, NOT 14.3). Just choose your model from the drop down boxes. Once you've chosen everything, click the Download button. It will produce a link. Just click the link and take note of where that file downloads on your computer. 

5.) Once the download finishes, go back to Itunes...and you'll have two buttons to click... Restore and Update. VERY IMPORTANT: Hold down the SHIFT key and click UPDATE (SHIFT + UPDATE) . 

6.) A box will pop up to search for a file. Navigate to the folder that you downloaded the firmware file in step 4 to. And choose that file.

7.) Then Itunes will tell you things like Blah blah..this file might not work, if your phone can't be updated it will have to be restored....blah blah. Just click OK through all of that and start the update. 

8.) Your phone will update to the latest firmware after a pretty lengthy process, maybe about 30-40 mins. Could be longer, but it will work. Don't get anxious, don't unplug the iphone because you think it's frozen or something. There will be times when it seems like it's not doing anything. Just sit back, put on a netflix movie, and continue to monitor the process from time to time. Soon your iphone will turn back on...and everything will be updated and back to normal. 

BACK IT UP IMMEDIATELY!


I hope this works for a lot of you out there, and I hope it gives those of you like me who felt there was no hope.......a little bit of relief.

Similar questions

143 replies

Aug 3, 2020 10:51 PM in response to InessaS

Hey y'all I'm having the same issue with my iPhone. After reading a lot of comments on here I don't have much hope that my phone will ever come back to life with my content saved. I don't find this fair from Apple. We pay hundreds and even thousands of dollars for these devices, for this?? Our phones are part of our everyday life. I literally carry my phone with me every day and take pics of almost every moment spent with friends and family. I'm sure others do too. So for Apple to do this to us especially in these terrible moments we are all going through is not fair. Some of us even have unrecoverable memories with loved ones who we may have lost due to COVID-19. We need to DEMAND attention to this matter. Apple specialists cannot simply brush us off with "you should always back up your iPhone." Oh, to what? The useless 5GB of free storage we get on our 64-512 GB phones? Sure we can pay for more storage, but when you're a college student, it all adds up and sometimes it's not easy to afford more storage, especially when one is already paying for Apple Music or similar music subscription, aside from books, bills, and rent. Come on Apple, please release an update to fix this problem a lot of us are having. A huge part of your brand is made up of us all who use your top-of-the-line products and WE NEED YOU TO FIX THIS.

Aug 4, 2020 3:55 AM in response to InessaS

i have the exact same problem. Marriage photos, videos all locked up in a bricked phone. Have kept it in the drawer for the last 2 months. In the hopes that Apple would someday come out with an update to fix this.


But My hopes are drying up. Now that Apple is the worlds largest company, our concerns are nothing to them. but they forget that they became big because of us !!! The consumers! Have been using Apple products since 2010. But now I am fed up!!!

Aug 11, 2020 9:40 PM in response to thefirstleachy

Me too! I’ve got the same problem with my XS! I have never thought that it would happen to my phone!!! It should have a lower storage recover programme for update the iPhone! If it’s larger.... how could it run... I don’t figure out What this update for....


Apple should make a new IOS recover update with a much less memory loaded into the iPhone for it to start. They even can issue some "Recovery IOS" for the device to start, freeing memory and recovery.


Then we can buy the next iPhone happily.... but now I cannot see this....


I am a loyal client for 16years already... since I was 16years old. From the Power Macintosh G3 when I was in school....

Aug 20, 2020 11:16 AM in response to InessaS

Oh wow! Just when I thought to myself that it cannot be the case that an iPhone gets full and it will get into reboot loop on Apple logo. Now it's stuck in recovery mode. How did iOS end up not saving any system memory enough to always let the iPhone by usable and able to update. I am writing this as I am planning to head to Apple store in hopes of them being able to run the update after I tried at least 10 times. A phone that doesn't work due to full memory with the only option being a factory restore feels like we aren't in 2020 just yet.

Aug 20, 2020 11:39 PM in response to InessaS

Joining the club here!!


My phone is stuck at apple logo after showing low memory for few days now. I have not backed up on icloud since few months as it was full and i did not want to pay for the storage.


Shall i try to update and get stuck at error 14 or just leave it here? Which is a worse state to be in?


Worst case, if i decide to restore to factory defaults, can i get my iphone XS back up and running?


Please help. very tired rying all sorts of stuff before landing on this page. Thanks in advance!

Aug 22, 2020 10:27 AM in response to Vishwanidhi

Anyone had any luck fixing the issue? Should we approach Apple in any other way since there has been no solution and it will only do harm to more people? My phone is still in warranty, so they offered a replacing phone, but my 10 month of memory with friends and family will be gone... hopefully this is not by design to get more people to sign up paid iCloud. If so, it is really shady

Sep 7, 2020 1:08 PM in response to LD150

That's just the reality of facts.

I've never seen in my life a huge company like apple making a huge mistake as this one, not warning any consumer (that pay price of gold to have their devices) and then not even providing a fix for it.

Personal memories are incredibly important to a human being and nowdays that's all in our phones it's just IMPOSSIBLE that something like this can happen and no one has a solution.

Just ridiculous

Sep 7, 2020 2:59 PM in response to LD150

Android, that is considered MUCH less reliable that iOS, does not crash itself when the storage is full and when you try to turning it on again every single data that is in it is just LOST.

A serious operating system simply shouldn't have this issue! (i think if some one tries to argue on this is completly crazy) BUT if you have, AT LEAST PROVIDE A FIX, if you don't, you don't care at all about one of the of the most important things of your customers, their memories. (and it's clear now that it doesn't)

Just didn't expect this from Apple.

Sep 7, 2020 3:26 PM in response to Leonzio

You can still lose an Android or drop it down the toilet.

Backup every week is all.

Preferably use the import to Mac photos and sync back then you get twice as many photos in the phone.

The fellow users on here are very aware of a problem with "Other" not clearing and jamming up phones do they cannot be cleared. That was fixed in iOS13.6.1


Oct 6, 2020 5:43 AM in response to Dominik015

Irrespective of those "tons of people" you seem to be representing, at this stage in this old thread you would do better to start a new discussion wirh some details of your own problem. Nobody is going to search the thread to see if you did or did not describe your symptoms earlier.


Nobody here is interested in your mailing list


Oct 10, 2020 9:23 AM in response to LD150

Backup is not a solution for this problem here for us.

I think you can stop suggesting it.


Backup is important, people get it. Especially people came here.

But if these people had backups, they wouldn't be here.


BTW, for bricked or damage phone or digital cameras, it is still possible to get data out of them.

It's called digital forensics I think.

Oct 13, 2020 3:00 PM in response to LD150

Well for the record my phone is backed up. The phone warned me my memory was full and I tried to go into it and erase things but it wouldn't work. Then it shut off and I cannot get it to restart past recovery mode. I cannot fix it via my computers, via iMyFone nothing. What good is backing up if you can't even factory restore the thing?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone XS Max full memory Error 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.