My daughters iPhone XR suddenly went black, then when she tried the volume up, volume down, right button hard restart, it showed the apple, then started talking in voice over. It will show the lock screen for a short amount of time, then go black. It will not hard restart, and iTunes does not recognize that it is plugged in. Any suggestions on what is wrong and a solution?
iPhone XR, iOS 13
Hello iphonefixinmom,
Thanks for using Apple Support Communities. It's my understanding that your daughter's iPhone XR is stuck with a black screen while using VoiceOver. You've done a great job trying to get this resolved. I'm happy to help.
It's possible Screen Curtain has been enabled with VoiceOver. This feature allows you to turn off the display for added privacy on the device.
"To turn Screen Curtain on or off by gesture:
If you use a bluetooth keyboard with your device, press Control-Option-Shift-S to turn Screen Curtain on or off."
Use Screen Curtain with VoiceOver for your Mac, iPhone, iPad, iPod touch, and Apple Watch
If the issue persists, the remaining steps in the following resources can help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
If your computer doesn't recognize your iPhone, iPad, or iPod
Have a nice day!
Hello iphonefixinmom,
Thanks for using Apple Support Communities. It's my understanding that your daughter's iPhone XR is stuck with a black screen while using VoiceOver. You've done a great job trying to get this resolved. I'm happy to help.
It's possible Screen Curtain has been enabled with VoiceOver. This feature allows you to turn off the display for added privacy on the device.
"To turn Screen Curtain on or off by gesture:
If you use a bluetooth keyboard with your device, press Control-Option-Shift-S to turn Screen Curtain on or off."
Use Screen Curtain with VoiceOver for your Mac, iPhone, iPad, iPod touch, and Apple Watch
If the issue persists, the remaining steps in the following resources can help:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
If your computer doesn't recognize your iPhone, iPad, or iPod
Have a nice day!
iphonefixinmom,
Thank you for following up and trying the recommended steps. Please contact Apple Support for further assistance.
Cheers!
We had already tried that when I posted. I tried to connect the iphone to itunes, it did not recognize it. Then I was able to get it into recovery mode by pushing volume buttons combo with right button, and able to initiate the update ios, and now it is stuck on a white screen, "swipe up to update".
Iphone XR black screen with voice over on
