Unauthorised transaction

Question

Level 1

13 points

Unauthorised transaction

734642040

I need help to have an unauthorised transaction done on my account to be refunded. I am located in Australia and someone from the USA has purchased a game on my account? I need to know the steps to proceed as I contacted customer service and sent through supporting images of my account being deducted and the invoice of the purchase with the customers details (not me). This was also emailed to me by Apple Support notifying me of this transaction. After contacting customer service via email, they have instructed I post on here for assistance however I find it quite inconvenient to having post sensitive information publicly when I already emailed screenshots of this to them personally? Please help?

iPhone XS Max

Posted on May 3, 2020 8:16 PM

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Answer 1

Best reply

Dah•veed

Level 9

64,849 points

May 4, 2020 1:32 AM in response to maraea83

I think that you have been scammed with a phishing email trying to get you to reveal your Apple ID details.

Apple Support would not have sent you an email telling you that someone in another country used your account to buy something.

Hopefully you have not clicked any links in the email or revealed your Apple ID & password.

If you did, contact Apple Support Account Security to try to resecure your Apple ID.

Apple ID Support -

https://support.apple.com/apple-id

World-wide Apple Support -

https://support.apple.com/en-us/HT204169

Support by phone, email or chat -

https://getsupport.apple.com/

Apple Support by Twitter -

https://twitter.com/AppleSupport

ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4.1; iPhone 8+, iOS 13.4.1; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

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Answer 2

Dah•veed

Level 9

64,849 points

Jun 6, 2020 1:56 PM in response to arunm15

If this is appearing on your bank statement, then it is likely a subscription which you have, perhaps inadvertently, authorized.

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098

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Answer 3

arunm15

Level 1

4 points

Jun 6, 2020 1:33 PM in response to maraea83

Hi,

I am seeing the similar thing on my Credit Card which is showing the transaction as below and my credit card is charged for the same amount. This has happen now 3 times. I need to understand what are these transactions as i don't have any other information. I posted on support as well as on chat. No resolution yet. WHO CAN HELP ???

Transaction detail Apple.com/Bill 866-712-7753 CA #2469216FH2XHL1X73 Transaction date 4/6/2020

Regards,

Arun Malhotra.

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