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Can’t download the purchased app

I typed in the information without any mistakes and confirmed the purchase on App Store. After that, the button still says that I have to pay for the app. I checked the purchase history and I also can’t find it but I received the message about the money is already taken. Is there any way to fix that?

iPad, iPadOS 13

Posted on May 3, 2020 11:38 PM

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Question marked as Top-ranking reply

Posted on May 3, 2020 11:49 PM

This is a user to user community.


We are unable to access your information/account or help with refunds.


You need to contact Apple Support

1 reply

Can’t download the purchased app

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