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Conbeans Author

Level 1

8 points

iPhone Disabled Connect to iTunes

my iPhone 6s has been broken for a while now (the screen is smashed with the black dots across it and touch screen does not work). Due to this it ended up being disabled and saying connect to iTunes. I can’t do this as I can’t touch the screen and when I plug it into the computer iTunes won’t pick up the device. Are there any ways to fix this? I’m only worried about losing photos/videos that haven’t been backed up.

Thanks

iPhone 6s, iOS 12

Posted on May 4, 2020 6:45 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

416,452 points

Posted on May 4, 2020 8:31 AM

If you can't touch the screen there is nothing that can be done.

You have an iCloud or iTunes backup, then there is nothing to worry.
You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
You have not backed up, nor imported nor you have synced nor uploaded your data to cloud drives prior to the damage then I am sorry, all your data is lost.

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iPhone Disabled Connect to iTunes

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