iPhone disabled, can’t restore it

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Level 1

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iPhone disabled, can’t restore it

I accidentally broke my screen and it started typing a whole bunch of numbers in the passcode by itself and it disabled my iPhone, telling me to connect to iTunes. I’ve tried doing this on two different computers, I first tried my MacBook Pro (2017, touchbar model) and got myself to the recovery screen (holding down power and volume up while connected to MacBook Pro) so I could restore it, and I came to the screen that let me update/restore it, so I tried updating it, and my iPhone eventually restarted, but it still came back to the iPhone disabled screen. I tried this several times until I gave up on my MacBook Pro and tried again on my Windows PC with iTunes, but it yielded the same result. I can’t send it in to Apple for them to fix it, so I’m not sure what to do from this point.

iPhone X

Posted on Jul 19, 2020 3:04 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,526 points

Jul 19, 2020 3:15 PM in response to CarboyMiller

Just to double check, please follow the instructions in this guide by Apple to reset the passcode ➔ How to reset your passcode on a disabled iPhone.

Axel F.

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Answer 2

Jul 19, 2020 3:15 PM in response to CarboyMiller

You have to backup your iPhone first using iTunes. Then, go on the web and download the os that your phone supports (latest OS is suggested) then get your phone to recovery mode and apply the OS you downloaded via iTunes. Your phone will factory reset (I think) but will ask you to enter your iCloud and it’s password. And if you wish, you can apply the back up to your phone to get it back to its normal state. This happened to me once and I’m pleased to answer question regarding your issue.

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Answer 3

Jul 19, 2020 4:44 PM in response to CarboyMiller

If it is disabled, you must erase it by restoring it as a new device in iTunes. You cannot update as that will not reset the disabled screen lock code.

If you don’t have a backup in iTunes or iCloud to restore from after doing that, then you’re going to loose your data. There is no way around that as the one and only means of resetting a disabled device is to erase it with restore as new in iTunes.

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