what to do if itunes isnt responding
Whenever I open my iTunes store it asks me to open it in iTunes U app and when I click on that nothing happens. What should I do?
iPad Air, iOS 12
User profile for user:
MichelleT18
User level:
Community Specialist
Hello sana415.
Welcome to Apple Support Communities. I understand that you are unable to open the iTunes Store. You are being prompted to open it in iTunes U, but when you try this, nothing happens. I’m happy to help.
Which device are using when trying to open the iTunes Store? Do you have another device with the iTunes Store? If so, are you able to open the iTunes Store on that device?
Let’s try the steps here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
Let me know the results.
Take care.