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User profile for user: CatsLady
CatsLady Author
User level: Level 1
20 points

My phone is locked up; I cannot turn off

I have the iphone 11 pro max. It is locked up and won't allow me to turn off to reboot or do anything.

Posted on May 4, 2020 5:39 PM

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User profile for user: sberman
sberman
User level: Level 10
264,693 points

Posted on May 4, 2020 5:40 PM

Force restart the iPhone as follows:

  • Press and quickly release the volume up button
  • Press and quickly release the volume down button
  • Press and hold the power button until the Apple logo appears


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My phone is locked up; I cannot turn off

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