App on new SE is requesting to use Facial Recognition not Touch Pad

The only option for bio metric log in on a app is facial recognition. The new SE only has the touch pad. I would think both options should be available especially with people wearing mask. My iPhone 8 uses the same app and the app works fine.

Any suggestions.

iPhone SE

Posted on May 4, 2020 6:21 PM

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Posted on May 4, 2020 6:38 PM

If you set up your new iPhone either with Quick Start or a backup of your old phone the settings for that app may no longer be correct. Easiest way to fix it is to delete the app and then download it from the App Store and set it up again. If it still doesn't work properly you will need to contact PNC technical support. They may have to update their app for the new model.

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May 4, 2020 6:38 PM in response to swedge61

If you set up your new iPhone either with Quick Start or a backup of your old phone the settings for that app may no longer be correct. Easiest way to fix it is to delete the app and then download it from the App Store and set it up again. If it still doesn't work properly you will need to contact PNC technical support. They may have to update their app for the new model.

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App on new SE is requesting to use Facial Recognition not Touch Pad

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