Disabled Account on iTunes and the App Store

I cannot install any software on my devices due this error:

"Disabled Account on iTunes and the App Store"


This caused by my kids try to install software but they don't know the PIN so they tried too many incorrect PIN.


How can I can reactivate my account. Tried to reset password Apple ID but doesn't work.


Tried to contact Apple Support but it's not available here in my country - Vietnam.


Thank for your support in advanced.


iPad mini, iOS 12

Posted on May 4, 2020 11:12 PM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2020 11:25 PM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:


Contact Apple for support and service - Apple Support


If you have issues contacting with that way since you are in Vietnam maybe try:

www.apple.com/support/itunes/ww


Hope this helps!

2 replies
Question marked as Top-ranking reply

May 4, 2020 11:25 PM in response to Vikbeo

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:


Contact Apple for support and service - Apple Support


If you have issues contacting with that way since you are in Vietnam maybe try:

www.apple.com/support/itunes/ww


Hope this helps!

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Disabled Account on iTunes and the App Store

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