I want to reset my second gen iPad but my old (invalid) Apple ID is still logged in it. When I go to rest and erase all content it requires me to enter my password to that Apple ID. Since I forgot my password it'll direct me to reset my Apple ID password but before I can do so it says my Apple ID is invalid. Bringing me back to a full circle.
Is there any way I can reset my old device even though an invalid Apple ID is still logged into it??
iPad 2, 9
Since all the Apple Stores are closed, you can contact Apple ID Support. They will need to see a copy of all the documentation Kappy listed in the above post. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Since all the Apple Stores are closed, you can contact Apple ID Support. They will need to see a copy of all the documentation Kappy listed in the above post. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Activation Lock Problem
If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.
About Activation Lock on your Mac - Apple Support
Activation Lock - Turn off Find My iPhone
About Activation Lock on your Apple Watch - Apple Support.
Reseting an old device
