You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kgld131 Author

Level 1

20 points

My iPhone SE 2020 2nd Generation has an Invalid Apple ID

Hello all,

How do I erase or factory reset an old iPhone with an Invalid Apple ID so I can send it back to apple to be recycled? The time has passed for a trade-in I believe.

Without a valid Apple ID or iCloud sign-in, the system won't let me reset the password and I cannot sign in to iCloud with the invalid ID. Help!!! I want to erase the phone. I wish I could remember all the things you are never to do to a phone because it will erase the phone, does anyone know? TIA

Posted on May 13, 2022 12:27 PM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on May 13, 2022 1:14 PM

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

View in context

My iPhone SE 2020 2nd Generation has an Invalid Apple ID

Similar questions