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User profile for user: Stumped-1
Stumped-1 Author
User level: Level 1
4 points

iPad apple ID is wrong…I can’t reactivate!

I have an iPad that for some reason is trying to reactivate with an Id that is not correct. Somehow, information was entered incorrectly. So, every time I tried to restore my IPad I can’t! It will keep asking for an Id that will not match the id intended of known ID and password. “Activation Required” but, the number of Apple ID spaces don’t match up with the spaces needed to restore. I use this known password and id on my phone, and other iPad, so I know it’s a good password. I don’t understand why this particular iPad got bad information!

iPad 2

Posted on Aug 8, 2022 11:29 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Posted on Aug 8, 2022 11:31 AM

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Aug 8, 2022 11:31 AM in response to Stumped-1

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

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iPad apple ID is wrong…I can’t reactivate!

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