My new iPhone 11 Is stuck

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Level 1

5 points

My new iPhone 11 Is stuck

It is stuck on the white Apple logo with a black background. The last step I went through was to update the software to IOS 13.4.1, then it just went to the Apple logo. It didn’t work when I tried to restart it

iPhone 11

Posted on May 5, 2020 2:50 PM

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Answer 1

Top-ranking reply

Androish

Level 8

39,549 points

May 5, 2020 3:05 PM in response to shujin16

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If that does not help your phone might need service:

Contact Apple for support and service - Apple Support

Good luck!

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Answer 2

sberman

Level 10

272,364 points

May 5, 2020 2:55 PM in response to shujin16

Force restart the iPhone as follows:

Press and quickly release the volume up button
Press and quickly release the volume down button
Press and hold the power button until the Apple logo appears

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My new iPhone 11 Is stuck

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