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User profile for user: Tyler Jechura
Tyler Jechura Author
User level: Level 1
13 points

Image Capture not scanning documents properly

Recently, Image Capture began creating scans that look like the image attached. I've cleaned the glass, reset everything multiple times, and reinstalled printer software. Still, this is what I get. Brother iPrint and Scan is easily the worst software I've ever used and won't connect to the printer, so thats useless. The printer is connected via wifi. My tech info is listed below:


Mac: 2013 Macbook Air running macOS Mojave Ver. 10.14.6


Printer/Scanner: Brother MFC-L2710DW


Posted on May 5, 2020 2:55 PM

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User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Posted on May 6, 2020 8:52 AM

Hello Tyler,


Thank you for using Apple Support Communities! I see that when you scan documents in Image Capture on your MacBook Air running macOS Mojave, the images aren't appearing correctly. It sounds like you've already done some great steps to help isolate potential causes, and I would be happy to help explore what to do next.


Under the Kind drop down seen in the screenshot you provided, try selecting Color, then see if you experience the same issue. It looks like your Mac is compatible with macOS Catalina so you may also want to consider upgrading macOS, then test if you're still experiencing the behavior:


How to upgrade to macOS Catalina - Apple Support


Keep us posted on the results.


Cheers!

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User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

May 6, 2020 8:52 AM in response to Tyler Jechura

Hello Tyler,


Thank you for using Apple Support Communities! I see that when you scan documents in Image Capture on your MacBook Air running macOS Mojave, the images aren't appearing correctly. It sounds like you've already done some great steps to help isolate potential causes, and I would be happy to help explore what to do next.


Under the Kind drop down seen in the screenshot you provided, try selecting Color, then see if you experience the same issue. It looks like your Mac is compatible with macOS Catalina so you may also want to consider upgrading macOS, then test if you're still experiencing the behavior:


How to upgrade to macOS Catalina - Apple Support


Keep us posted on the results.


Cheers!

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User profile for user: Tyler Jechura
Tyler Jechura Author
User level: Level 1
13 points

May 6, 2020 12:49 PM in response to Teddy_B

Thank you! I made all the changes you suggested. First, Image capture did generate an image by switching the drop down menu to "color". No idea why it work like that, but okay. However, I still upgraded to Catalina. Since the upgrade Image Capture has been able to scan properly under all three options (Text, B&W, and Color). Thank you for the help.

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Image Capture not scanning documents properly

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